Managing Poor Performance - Melbourne

Managing Poor Performance Melbourne

Training Course Outline

Overview

You know that feeling when you figure out someone on your team doesn't have what it takes? Perhaps they're failing to meet deadlines, their work quality has fallen off or they're dampening team morale. I've been there, and I've seen heaps of leaders around Australia who are managing this very set of circumstances.

After 20 years consulting to businesses ranging from tiny start ups in Fitzroy to large corporates in Collins Street, trust me when I say managing poor performance is not about being the baddie in your workplace narrative. It's about being the type of leader who makes everyone on your team truly experience fairness, while offering your struggling direct reports a fair opportunity to succeed.

The managers I work with most tell me they steer around these conversations because they feel awkward. I totally get that, nobody wants to be the council of doom. But here's what I've seen as I've watched teams succeed and others fall apart: all avoiding performance problems does is make things worse for everyone.

In this training you get the practical, considerate methods to confront problems with performance but preserve a sense of dignity & professionalism that builds amazing workplace cultures.

Course Learning Outcomes

At the conclusion of this session, participants should be able to:

Root cause of under performance can be identified through systematic observation and analysis.

Record performance deficiencies in legally defensible, job related, and professional manner

Have a Performance Conversation with Confidence, Clarity, and Respect.

Create improvement plans with easy to follow steps for success

Know how to work the HR system and when you need to seek other help.

Handle team dynamics in performance managing situations.

Use the law to justify sound performance management practices

Remain neutral and non reactive when it comes to difficult conversations

What You Will Learn

Module 1: Understanding Performance Issues

How to find out what's really driving underperformance, it's not always what it first appears

The distinction between skills gaps, lack of motivation and other obstacles impacting performance

Early warning signals that you can use to help you step in before things spiral out of control

Module 2: Documentation and Legal Grounds for Implementation

Objectively documenting situations that support fair decision making

What do you need to understand in terms of Aussie Employment Law?

Module 3: The Performance Conversation

The conversation that destroys your working relationship: How to be honest, and not to mention scathing, while having direct conversations about performance

Setting Up Conversations for Clarity and Minimising Defensiveness

Controlling yourself in the heat of the difficult discussions

Module 4: Build Development Plans That Actually Work

Creating professional development plans with real opportunity for people to truly improve

Establishing realistic deadlines and achievable objectives

Support and resources for developing practice

Module 5: Engaging HR and Taking Advantage of Support Systems

When to pull in HR and what support they can offer

Simply put The escalation process, and your role in it, explained

Actively support teams around you

Module 6: Managing Team Impact

How to deal with the fall out on your high performing other team members

Preserving morale as you address performance problems

Interacting effectively with the wider team

Module 7: Tough Cases and Real World Application

Real world examples of the most common performance problems

Exercises for real life conversations you'll actually need to have

How to keep your cool and remain professional when emotions are high

Key Scenarios We'll Explore

The good employee gone bad

The answer: The new hire who kills it in her interviews but can't get anything done once she's hired.

The long term team member who has been coasting for months

Him or herself is the person with the personal problems that interfere in her or his work.

The team mate who is having an effect on the other players

Concluding Remarks

Handling subpar performance is one of the most difficult aspects of leadership, but it is also an essential part. Done well, it shields your high performing team members from toxic colleagues, provides struggling employees the assistance they need to succeed, and shows the type of fair, professional authority that underpins a healthy workplace culture.

You will have the confidence, tools and frameworks to tackle performance problems early on after taking this training. You'll learn how, as a manager, to be firm but fair, to protect your team's productivity, and to provide every staff member with the best chance possible to succeed in his or her job.

Most importantly, you'll no longer be dodging those critical conversations, and you'll instead step into those would be dreaded moments with the professionalism and compassion that your team deserves. Because when you handle performance management well, everyone wins, your high performers are rewarded and supported, your underperformers will get the direction they need, and you can sleep easy, knowing you're doing your job as a leader.

The investment you put toward mastering these skills gives back in having stronger teams, a more engaged and supportive workplace environment, and the satisfaction of knowing you're able to make a positive effect in people's work lives.

Duration: Full day intensive workshop

Location: Melbourne CBD

Materials:Workbook,templates,resources Keep Resource Guides for continued access!